Meet the workforce

Six AI employees, each with a clear job description

Every AI employee comes with a defined scope, the systems it works in, the decisions it must hand to a person, and the KPIs you will see each month.

AI HR ExecutiveAI Finance ExecutiveAI Service AgentAI Operations OfficerAI Healthcare AssistantAI Government Officer
HUMAN RESOURCES

AI HR Executive

Screens candidates, onboards new hires, answers employee questions and keeps HR records current.

Hire this AI employee

Job scope

  • Screen CVs against the job description and shortlist candidates
  • Schedule interviews and send candidate updates
  • Prepare onboarding packs, accounts and checklists
  • Answer staff questions on leave, claims and policy
  • Keep employee records and HR reports up to date

Works in

  • HRMS and payroll
  • Email and calendar
  • Job portals
  • Policy documents

Always asks a person before

  • Offers, terminations and pay changes
  • Any change to salary or contract data

Measured on

  • Time to shortlist
  • Onboarding tasks completed on time
  • Employee queries resolved without escalation
FINANCE

AI Finance Executive

Processes supplier invoices, reconciles accounts, prepares reports and flags exceptions.

Hire this AI employee

Job scope

  • Read incoming invoices and extract supplier, amounts and tax
  • Match invoices to purchase orders and goods received
  • Prepare draft ledger entries for review
  • Reconcile bank and supplier statements
  • Prepare month-end schedules and exception reports

Works in

  • ERP / accounting system
  • Email inbox
  • Supplier portals
  • Bank statements

Always asks a person before

  • Releasing any payment
  • Writing off or adjusting balances
  • Creating new suppliers

Measured on

  • Invoices processed
  • First-time PO match rate
  • Exceptions escalated and cleared
CUSTOMER SERVICE

AI Service Agent

Handles enquiries, triages tickets, drafts replies and follows up until the case is closed.

Hire this AI employee

Job scope

  • Answer common enquiries using your approved knowledge
  • Classify and route tickets to the right team
  • Draft replies for complex cases for staff to approve
  • Chase open cases and update customers
  • Summarise trends in complaints and requests

Works in

  • Helpdesk / ticketing system
  • Email and web chat
  • CRM
  • Knowledge base

Always asks a person before

  • Refunds, credits and compensation
  • Replies on legal or sensitive complaints

Measured on

  • First-response time
  • Tickets resolved without hand-off
  • Customer satisfaction score
OPERATIONS

AI Operations Officer

Finds answers across company knowledge, coordinates workflows and keeps daily operations moving.

Hire this AI employee

Job scope

  • Answer staff questions from policies, SOPs and past decisions, with citations
  • Route requests and approvals to the right people
  • Track tasks and chase overdue items
  • Prepare daily and weekly status reports
  • Flag gaps and outdated documents

Works in

  • Document stores and intranet
  • Email and chat
  • ERP, CRM and project tools
  • CortexOne knowledge index

Always asks a person before

  • Changing policies or SOPs
  • Approving spend or exceptions

Measured on

  • Questions answered with a cited source
  • Requests routed within target time
  • Overdue tasks reduced
HEALTHCARE

AI Healthcare Assistant

Supports hospital administration, documentation and operational coordination behind the clinic.

Hire this AI employee

Job scope

  • Prepare admission, discharge and billing paperwork
  • Check documents for missing fields before submission
  • Coordinate appointment and resource schedules
  • Answer staff questions on hospital procedures
  • Prepare operational reports for management

Works in

  • Hospital information system
  • Scheduling and bed management
  • Document management
  • Email

Always asks a person before

  • Anything clinical: diagnosis, treatment or medication
  • Release of patient records

Measured on

  • Documents completed first time
  • Admin turnaround time
  • Staff hours returned to patient care
PUBLIC SECTOR

AI Government Officer

Processes applications and documents, assists citizen services and runs knowledge workflows.

Hire this AI employee

Job scope

  • Check applications and supporting documents for completeness
  • Answer citizen enquiries from approved guidance
  • Create and update case records
  • Prepare correspondence for officer approval
  • Report on volumes, backlogs and processing times

Works in

  • Agency case and licensing systems
  • Online portals
  • Document management
  • Email

Always asks a person before

  • Approving, rejecting or penalising any application
  • Releasing personal data

Measured on

  • Applications checked per day
  • Backlog reduced
  • Enquiries answered within service charter

Joining next: AI IT Operations · AI Sales & Marketing · AI Procurement · AI Engineering. Need a role that isn’t listed? Tell us about it.

Ready to hire your first AI employee?

Tell us which work takes your team the most time. We reply within one working day with a costed pilot plan.

Book a discovery call